Overview
Our refund and cancellation policy lasts 30 days. If 30 days have passed since your booking or payment, we may not be able to offer a full refund or modification of your itinerary. However, we strive to accommodate our clients whenever possible and encourage you to reach out for any special circumstances.
Eligibility for Refund
To qualify for a refund, you must cancel your booking within the specified period. Refunds are typically available for unused, non-promotional services, such as hotel stays, excursions, and other travel packages, unless stated otherwise at the time of booking.
Non-Refundable Items:
Certain travel services and products are non-refundable, including:
– Non-refundable airfare and hotel bookings
– Visa and processing fees
– Insurance premiums
– Promotional or discounted packages
Refund Process
Once your cancellation request is received and reviewed, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within a set number of days, which may vary depending on your bank’s processing times.
Partial Refunds
Partial refunds may apply under certain conditions:
– Services partially completed or canceled mid-itinerary
– Unused travel days due to client’s early departure
– Minor administrative fees for adjustments to booking dates or services
Late or Missing Refunds
If you have not received your refund:
1. First, check your bank or credit card account.
2. Contact your credit card company or bank, as it may take additional processing time before a refund is officially posted.
If you have completed these steps and still have not received your refund, please contact us at [your email address].
Cancellations for Sale or Promotional Bookings
Only regular-priced services may be eligible for refunds. Sale and promotional bookings are generally non-refundable unless otherwise stated.
Exchanges
We can offer exchanges or modifications for certain services if your travel dates or destinations change. Contact us at [your email address] to arrange any modifications.
Gifted Travel
If a travel package was gifted to you, we can provide a travel credit for future use. Refunds are typically only issued to the original purchaser.
Need Assistance?
For questions regarding refunds, cancellations, or changes, please reach out to us at sales@journeybyair.com or by calling +880 130 122 3374. Our team is here to help!
